At pm55, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains what personal information pm55 collects from players on the pm55.app platform, how that information is used, who it may be shared with, and what rights you hold over your own data. We are committed to handling your information with full transparency, in accordance with applicable international data protection standards.
Six core principles guide every decision pm55 makes about your personal data — from the moment you register your account to every transaction you make.
All data transmitted between your device and the pm55 platform is protected by industry-standard 256-bit SSL/TLS encryption. Whether you are logging in from Karachi or Lahore, your credentials and financial data travel over a fully encrypted connection at every step.
pm55 stores your personal information in access-controlled, encrypted databases hosted on hardened infrastructure. Access to player data is strictly limited to authorised personnel who require it to perform their role, and all internal access events are logged and audited.
pm55 collects only the personal information that is genuinely necessary to operate your account, process transactions, verify your identity for KYC compliance, and deliver a safe gaming experience. We do not collect data for the sake of it — every data point has a clear, documented purpose.
pm55 does not sell, rent, or trade your personal information to third-party marketing companies, data brokers, or any other commercial entity. Your data is used exclusively to operate and improve the pm55 platform and to meet our regulatory obligations — never monetised as a standalone asset.
Every category of data pm55 collects and every purpose for which it is used is documented in this Privacy Policy. There are no hidden data practices at pm55. If our data practices change in any meaningful way, we will notify you through your registered email and update this policy accordingly.
You retain meaningful rights over the personal data pm55 holds about you, including the right to access a copy of your data, request corrections, ask for deletion where permitted, and withdraw consent for certain uses. pm55 is committed to honouring these rights promptly and without unnecessary friction.
pm55 collects personal information about you in three primary ways: information you provide directly during registration and account use, information generated automatically through your interaction with the platform, and information received from trusted third-party sources where permitted by applicable data protection standards.
When you register a pm55 account, you are required to provide the following information:
During KYC verification, pm55 additionally collects:
When you access and use the pm55 platform, the following technical and behavioural data is collected automatically:
| Data Category | Examples | Purpose |
|---|---|---|
| Device & Browser Data | Device type, OS version, browser type and version, screen resolution | Platform optimisation, fraud detection |
| Network Data | IP address, approximate geolocation (city/region level), ISP | Geographic eligibility checks, fraud prevention |
| Session Data | Login timestamps, session duration, pages visited, features used | Security monitoring, responsible gaming tools |
| Gaming Activity | Games played, bet amounts, win/loss records, bonus usage | Account management, regulatory reporting, responsible gaming |
| Transaction Data | Deposit/withdrawal amounts, payment method identifiers, timestamps | Financial processing, AML compliance, dispute resolution |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer service delivery, quality assurance, dispute resolution |
pm55 may receive personal data about you from the following third-party sources, where doing so is necessary to operate the platform and meet our regulatory obligations:
pm55 uses the personal information it collects for the following documented purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first notifying you and, where required, obtaining your consent.
For each category of personal data pm55 processes, there is a specific legal basis under applicable data protection law that justifies that processing. The primary legal bases pm55 relies upon are as follows:
pm55 uses cookies and similar tracking technologies on the pm55.app website and platform to ensure correct functionality, maintain your session, and gather analytical insights about platform usage. The following categories of cookies are used:
| Cookie Type | Purpose | Duration | Required? |
|---|---|---|---|
| Strictly Necessary | Session management, login authentication, CSRF protection, load balancing | Session / up to 24 hours | Yes — cannot be disabled |
| Functional | Remembering language preferences, game view settings, responsible gaming tool states | Up to 12 months | Optional |
| Analytical | Aggregated usage statistics, page performance monitoring, error tracking | Up to 24 months | Optional |
| Security | Fraud detection signals, device fingerprinting for anomaly detection | Up to 6 months | Yes — required for platform security |
pm55 does not use third-party advertising cookies or behavioural retargeting cookies. You will not see pm55 advertisements following you around the internet based on your visit to pm55.app.
You may manage optional cookies through your browser settings. Please note that disabling functional cookies may affect your platform experience — for example, your preferred game settings may not be retained between sessions. Disabling strictly necessary and security cookies will prevent the platform from functioning correctly and your session from being maintained.
pm55 does not sell, rent, or trade your personal data. Your information is shared only in the limited circumstances described below, and only with recipients who are bound by appropriate contractual data protection obligations or who are legally entitled to receive the information.
pm55 engages carefully vetted third-party service providers to assist in delivering the platform's services. These providers act strictly as data processors on pm55's behalf and are contractually prohibited from using your data for any purpose beyond the specific service they provide. Categories of service provider include:
pm55 may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or courts where disclosure is mandated by applicable law, required to comply with a legal obligation under pm55's international gaming licence, or necessary to establish, exercise, or defend a legal claim. pm55 will, where legally permitted to do so, notify you of any such disclosure request before complying with it.
In the event of a merger, acquisition, asset sale, or other corporate restructuring affecting pm55, player data may be transferred to the relevant successor entity as part of that transaction. Where such a transfer occurs, pm55 will notify affected players in advance and ensure that the receiving entity is bound by data protection obligations equivalent to those set out in this Privacy Policy.
pm55 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and licensing obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory and licensing obligation |
| KYC documents | Duration of account + 5 years after closure | AML compliance requirement |
| Transaction records | Duration of account + 7 years after closure | Financial record-keeping and AML |
| Gaming activity logs | Duration of account + 5 years after closure | Regulatory reporting, dispute resolution |
| Customer support communications | 3 years from date of communication | Quality assurance, dispute resolution |
| Marketing consent records | Until consent is withdrawn + 3 years | Demonstrating lawful basis for marketing |
| Session and device logs | 12 months from generation | Security monitoring and fraud investigation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pm55's data destruction procedures. Anonymised data — from which all identifying information has been irreversibly removed — may be retained indefinitely for aggregated statistical analysis.
As a pm55 player whose personal data is processed by pm55, you hold the following rights with respect to that data. pm55 is committed to honouring these rights within 30 days of receiving a verifiable request from you, submitted to [email protected].
Request a copy of all personal data pm55 holds about you, together with information about how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data pm55 holds about you. For account details, many fields can be updated directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to pm55's legal retention obligations under AML and gaming regulations.
Request that pm55 restricts processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
Request a structured, machine-readable copy of the personal data you have provided to pm55, where processing is carried out by automated means on the basis of your consent or a contract.
Object to processing based on pm55's legitimate interests, including profiling for fraud detection or responsible gaming monitoring, where you believe your rights outweigh pm55's interests.
The pm55 platform is strictly restricted to individuals who are 21 years of age or older. pm55 does not knowingly collect personal data from any person under the age of 21. This is not merely a policy preference — it is a core responsible gaming commitment and a condition of pm55's international gaming licence.
If you are a parent or guardian and have reason to believe that a minor has accessed or registered an account on the pm55 platform, please contact pm55 support immediately at [email protected]. pm55 will investigate and take prompt remedial action, including closing the account and securely deleting the minor's personal data.
pm55 recommends that parents and guardians use reputable internet filtering tools to prevent minors from accessing online gaming platforms. Tools such as parental controls built into major operating systems and internet service provider-level filtering can provide an additional layer of protection.
pm55 implements a comprehensive, layered security programme to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key technical and organisational security measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, pm55 will notify affected players without undue delay and will take all necessary steps to contain the breach, assess its impact, and prevent recurrence. Serious breaches will be reported to the relevant supervisory authority in accordance with applicable notification obligations.
pm55 operates under international gaming licensing standards, and some of the third-party service providers pm55 engages — including KYC verification providers, cloud infrastructure providers, and fraud screening services — may process your personal data in jurisdictions outside of Pakistan.
Where personal data is transferred internationally, pm55 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law. These safeguards include:
The pm55 platform may contain links to third-party websites or services — for example, links to payment provider portals, responsible gaming support organisations, or licensing authority information pages. This Privacy Policy applies solely to the pm55 platform and does not extend to any third-party website or service, regardless of how you navigate to it.
pm55 has no control over the privacy practices of third-party websites and accepts no responsibility for their data collection, use, or security practices. Before providing your personal information to any third-party website, you should review that website's own privacy policy carefully.
pm55 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, updates to applicable law, or changes to the platform's features and services. The "Last Updated" date at the top of this document will always reflect the most recent revision.
Where changes to this Privacy Policy are material — meaning they significantly affect how pm55 collects, uses, or shares your personal data — pm55 will notify you via your registered email address at least 14 days before the revised policy takes effect. For minor, non-material changes such as formatting corrections or clarifications of existing practices, the updated policy will be published immediately without prior notice.
Your continued use of the pm55 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised policy, you should cease using the pm55 platform and close your account before the effective date.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how pm55 has handled your personal data, please contact the pm55 data protection team through the following channels:
pm55 aims to respond to all privacy-related inquiries within 5 business days and to formally resolve all data rights requests within 30 calendar days of receipt. Where an extension is required, pm55 will notify you of this within the initial 30-day period.
If you are dissatisfied with pm55's response to your privacy complaint, you have the right to escalate your complaint to the data protection supervisory authority in the jurisdiction applicable under pm55's international gaming licence. pm55 will provide the relevant supervisory authority contact details upon request.
A quick summary of the protections pm55 guarantees every player on the platform.
Now that you understand exactly how pm55 protects your privacy, take the next step and join thousands of Pakistani players enjoying cricket betting, live casino, slots, bingo, and more — all on a platform built with your security at its core. You must be 21 or older to register.